Troubleshooting

Fix common ChronSync problems — empty availability, wrong time zones, calendar conflicts, missing video links, and reminders that didn't arrive.

Most issues come down to one setting that's off. Find your symptom below — each section walks you from the likely cause to the fix.

My available times aren't showing on my booking page

Cause: ChronSync only offers a slot when several conditions all line up, so an empty page usually means one of them isn't met.

Fix: Check each of these:

The event type is set to Active. A paused event type won't show any times.
Your weekly hours are set, and the slot you're expecting falls inside them. See Set your weekly hours.
The time falls within the event type's scheduling window and respects its minimum-notice setting — a slot that's too far out, or too soon, won't appear.

Times look wrong or in the wrong time zone

Cause: Your hours and slots are based on the time zone set in your profile. If that's wrong, everything shifts with it.

Fix: Open Settings → Profile and set your Timezone correctly. See Set up your profile. You don't need to worry about your bookers — they automatically see times in their own time zone.

My calendar isn't blocking times I'm busy

Cause: ChronSync can only hide times you're busy when a calendar is connected and told to check for conflicts.

Fix: Connect the calendar (see Connect your calendar), then turn on Check for conflicts for it. ChronSync will then skip any slot that clashes with an existing event.

Bookings have no video link

Cause: A video link is only added when a video provider is connected and chosen on the event type.

Fix: Connect Zoom (see Connect Zoom) or Microsoft (for Teams), then choose that provider on the event type.

Automatic Google Meet links aren't available yet — they're coming soon. For now, use Zoom or Teams for an automatic link.

The booker didn't get a reminder

Cause: Reminders are sent by SMS today, and that requires both a setting on the event type and a phone number from the booker.

Fix: Turn on Enable SMS reminders for the event type, and make sure the booker provides a phone number when they book. See Set up SMS reminders.

Automatic email reminders are coming soon. Until then, SMS is the way reminders go out.

I can't reschedule a booking

Cause: Host-side rescheduling isn't available yet — it's coming soon.

Fix: For now, you have two options:

Ask the booker to reschedule themselves using the link in their confirmation email.
Cancel the booking (see Cancel a booking) and have them rebook at a new time.