Cancel a booking
Cancel an appointment in ChronSync — this notifies the booker, frees the time slot, and can't be undone.
Call off an appointment you can no longer keep. Cancelling clears the meeting from your schedule and lets the booker know.
Before you start
- The booking must be active — Pending or Confirmed.
- Open the booking first. See View and filter bookings.
Cancelling notifies the booker and frees the time slot so others can book it. This can't be undone — if the meeting still needs to happen, the booker would have to book again.
Cancel the booking
Open the booking and find the Actions section.
Click Cancel Booking.
[Screenshot: The Cancel Booking button in the Actions section of a booking]
Optionally add a reason for the cancellation.
Click Confirm Cancel.
[Screenshot: The cancellation confirmation panel with a reason field and the Confirm Cancel button]
The booking's status changes to Cancelled, the booker is notified, and the time slot opens back up. It now appears under the Cancelled filter tab on the Bookings page.
Need to move a booking instead?
Rescheduling a booking from the host side is coming soon — it isn't available yet. For now, the booker can reschedule using the link in their confirmation email, or you can cancel the booking and have them pick a new time.
Related
Reassign a booking
Move a ChronSync booking to a different team member from the Actions section — choose the member, add an optional reason, and confirm. Owners and admins only.
Create a booking manually
Add one or more ChronSync bookings on a booker's behalf — for example, someone who booked by phone — using the Create Bookings panel on the Bookings page.